#Episode55: Best way to fix inefficiencies in the business? Understand maturity #OrgTips #TAOCast

June 28, 2019

#Episode55: Best way to fix inefficiencies in the business? Understand maturity

[embedyt] https://www.youtube.com/watch?v=u4cXMVv4wfs[/embedyt]

Transcript:

The best way to fix efficiency in your business. But before that, welcome to Work.2dot0. In this episode, we talk about how talents and odds are meeting the future of work. We share the insights that we acquired from our working with organizations through our tools TAO. And we bring those insights right to you so we all could learn and have a conversation about the future. So today we talk about something very, very interesting. Almost every business that we talk to, we interact with is facing this particular problem. So whether you are an analog business trying to go digital, whether you are creating a very big digital initiative within your company, whether you are embracing data and analytics practices to improve efficiency. Whether you are thinking about automation, whether you are thinking one telling about outsourcing. So one thing that is crippling all of us, if we are in that decision-making process is.

What is the most efficient way to make our business efficient without spending or without breaking the banks? This thought is almost everyone we talked to, they have one or the other perspective on this. But almost every one consistently is panicking on whether. And we are seeing that many businesses are rushing to the decision. Because of the anxiety that really comes out of their immediate leadership to either cut down on the cost or deliver more value. Or maintain a healthy ratio of value and cost. So almost all of us are facing that particular problem. So now one of the most efficient ways that we think is an answer to this particular problem understands the maturity of an organization. So it is very, very critical for businesses to really understand where they stand when it comes to their understanding of their maturity. So you come to an organization, you talk to them being an outsider.

When we talk to businesses, we have, because of our interaction with a lot of businesses today we have a very outside vantage point on how many of these businesses are thinking. So when we talk to a business, we come up with say, a bunch of strategies that businesses could execute on. But that really means nothing to the business. Because business works and grooms and they grow on their own culture. Now the biggest problem is how culture really connects with these strategies that anyone can execute to solve that problem. So number one that businesses need to do is understand the maturity. And what do you not get if you don’t get to maturity? So maybe overspending on certain brackets of your business because this particular technique works somewhere.

So you will use that technique and start utilizing it throughout the company causing lots of inefficiencies. And we are seeing a lot of businesses making that mistake. Whether you are prematurely implementing a jumping on the bandwagon where you’re even your business is not really mature for. So that’s another sort of bigger playing point that really impacts the way you conduct your business. So because of that inefficiency, it is very, very difficult. Without the lack of this efficiency, without the lack of understanding of maturity, it is very difficult for businesses to understand where they stand. And where they can utilize what kind of techniques to improve their efficiency. So one of the cushions that really we get all the time is outsourced and automation. So which one should we pick? And if you need to pick one out of those, I would definitely suggest picking automation and why automation.

And there’s an interesting perspective. So once you start automating what you need to do. The precursor to automation understands the processes. So the moment you start understanding the processes, you actually understand the maturity of your organization. Are you using too many random tasks? Are you utilizing something that is process-oriented? And then which of those pros processes are impacting and generating what kind of value for the company? And from there on, even when you do, you can figure out how fast you can do automation. And how fast you can even outsource the automation part. And then also if something is not automatable, then you have a lot of mature understanding of what are some of the aspects of our business that cannot be automated. That needs to be outsourced until you figure out your ways. If you somehow don’t do that step, if you don’t understand your maturity before you start outsourcing and before talking about outsourcing. One of the biggest problems that you will run into is outsourcing your business too early because almost every startup friends that we talk to nowadays who are utilizing this idea of outsourcing to grow. Miss out the point on outsourcing. So they can really keep the inefficiencies out.

But some of those inefficiencies today could be a capability of tomorrow. And you would never see that unless you actually try to automate internally first. Or try to understand its maturity within organizations first. Because then it gives you a very holistic and very interesting perspective on what are some of these processes. How are they contributing to the business overall? And which of these processes are dedicated to impacting your business in which are not directly impacting your business? And if it’s not impacting directly, then can they be automated. Because one thing that is beautiful about automation is if you consider outsourcing with automation, the kind of efficiency you get from automation there is no comparison with outsourcing. Because outsourcing is still in many ways analog. You still sort of throw out all your inefficiencies out of the window for someone else to manage.

And that inefficiency ultimately you’re paying for through outsourcing bills. So that way is, it is very critical for any business to really understand their maturity. And what you can do. And what you should do is use many of the companies or at least get an outside perspective. Get them in to help you understand your maturity. If you ask, say a kid, are you a kid? They would never claim their kid. They would always say I am big enough. I can ride the car and all that fun stuff. But it’s only when you’re an outsider that you have no bias to look at. And know sort of pre-known pre-configured bias and you would actually work in a more rational way. And help businesses understand their maturity. Because once you have a very clear advantage point on that you can actually then understand your organizations, understand all the pockets in your organizations where automation is easy, where automation is hard. And then as a next step, you can pretty much start addressing the low hanging fruits where you can automate fast quickly. And just keep going on the maturity level. Keep increasing your automation portfolio. Because even if you keep, say take the worst-case example, you don’t end up outsourcing it.

You keep it in your bucket list and you keep working on that somehow. If you end up figuring out or you have cracked the code on automating most of the processes, you can remarkably do a lot more then outsourcing it first. And the other aspect of this and the other aspect of this is even automation is very cultural compliant as well. Because when you’re building something, it’s built by people who are working in your organization in many ways so they understand the cultural biases. And so your product in some ways could account for that. And now that’s a separate argument whether you say it’s a good thing or bad thing. But definitely automation first is just an excuse to understand your maturity. If you already know your maturity, you understand the challenges with automation, you understand challenges with outsourcing and you know the aspects you can very well take a measured decision.

But understanding the maturity of the organization is of utmost importance. And without that, you should never make a decision on outsourcing versus automate on any decision regardless. So you should spend your next now valuable minute. Started sketching down your organization and trying to figure out in which areas do you know or you have a good enough understanding of the maturity. And which areas you are not, and then start working on trying to understand and sketch the maturity of your organization. And that will give your friends a true 2020 vision on maturity. And helping fix your organizations to be relevant for the future. So with that, I hope this content is useful. If you find it useful, do subscribe and share it with your friends.

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