Searching for optimal outcomes with @JGoldmanWetzler on Work 2.0 Podcast #FutureofWork #Work2dot0 #Podcast

April 30, 2020

In this podcast, Jennifer Goldman-Wetzler discussed the importance of whisperers in conflict. She helped understand the anatomy of conflict and how to best navigate successfully through it. This is a great listen for anyone seeking to understand conflict resolutions measure to be an effective leader.


1:36 Jen’s journey.
5:55 Jen’s typical day.
8:07 Evolution of principles of negotiation.
12:07 Premise behind the book.
14:06 Understanding “optimal outcome”.
16:58 Defining conflict.
17:50 Emotional quotient and conflict.
23:11 Conflict patterns.
29:25 Breaking the deadlock.
34:42 Conflict whisperer.
39:26 Being mindful during conflict.
41:57 Maintaining our values in a polarized world.
47:54 Being a mediator.
49:15 What not to do when mediating a conflict.
50:37 Aha moments while writing “Optimal Outcome”.
54:22 Jen’s success mantra.
56:51 Jen’s favorite reads.
58:04 Closing remarks.

Jen’s Recommended Read:
The Art of Gathering: How We Meet and Why It Matters Bernadette Dunne, Priya Parker

Jen’s Book:
Optimal Outcomes: Free Yourself from Conflict at Work, at Home, and in Life by Jennifer Goldman-Wetzler

Podcast Link:

Dr. Jennifer Goldman-Wetzler is the founder and CEO of Alignment Strategies Group, a New York-based consulting firm that counsels CEOs and leaders on how to optimize organizational health and growth. With a career spanning the Program on Negotiation at Harvard Law School, two decades of consulting to CEOs and senior teams, grassroots work with Middle East leaders. Research on terrorism and long-term conflict for the US Department of Homeland Security, Goldman-Wetzler is a keynote speaker who inspires audiences of all kinds, from startups to Fortune 500 companies and leading public institutions. A graduate of Tufts University, she holds a Ph.D. in Social-Organizational Psychology from Columbia University. See

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